Every shipment crosses a border. We make sure it lands cleanly.

We currently cover China, India, the USA, Canada, the UK, Dubai/UAE, and Hong Kong. See the locations page for what's specific to each market.

Yes — import clearance, export clearance, and the documentation and classification work that supports both are covered under our services.

Duty is generally charged as a percentage of the customs value of your goods — usually the product value plus shipping and insurance — with the rate set by the HS code your goods are classified under. Taxes like VAT or GST are often then charged on top of the value-plus-duty total. Our duty calculator walks through this for a specific shipment.

At minimum, a commercial invoice, packing list, and bill of lading or air waybill, plus a customs declaration filed on your behalf. Certain goods — food, electronics, chemicals — need additional certificates. Our document checker builds a list specific to your shipment.

Holds are usually either a documentation query, a request for additional duty or tax payment, or a physical inspection. We liaise with the customs authority directly to resolve the query rather than relaying messages back and forth through you.

Yes — that's a common starting point. Our HS code finder gives you a reference classification to start from, and for shipments we're clearing, our team confirms the correct classification before filing.